Pell Darrow applies client playbooks across 40 associates

Every client wants it their way

Pell Darrow handles commercial contracts for mid-market companies. Each client has its own positions, and associates kept them in memos, email threads and their own heads.

Partners caught the misses in review. That worked, but it meant partner time on first drafts that should have been right the first time.

One playbook per client

The firm built a Proviso playbook for each of its twelve largest clients. Associates review against the right playbook automatically, and each suggested edit cites the client’s position.

Partners on the judgment calls

First passes now arrive with the client’s positions already applied. Partners spend their review time on the clauses where a client needs advice, not on catching a missed fallback.